Video Home & Jumbo opens new ‘Quick Service’ center at Um Al Saneem
We have re-structured our service call system and now our main service facility in Industrial Area, Airport Rd Service Center, the Spare Parts sales center in Najma and the satellite service units in Al Wakrah & Garaffa are fully operational.
Fleet of over 50 exclusive vehicles including two custom designed ‘Care & Delight’ buses equipped with tools & spare parts are utilized and placed in strategic locations to reach customers faster wherever they are.
One stop service-one call does it all.
We at Video Home & Jumbo Electronics regularly upgrade infrastructure & services every year to cater to the requirements of all our customers. Our Service Centre at Street no 36 Gate No 2 of Salwa Industrial Area is the biggest in Qatar has total area of 2200 Sq.Mtrs. Ample space is provided for Call Center, Spare Parts, Workshop, Training Academy & Reception. This integrated service center will provide service to all products such as Electronics/Home Appliances/Air Conditioners /GSM & IT at one place with over 150 trained technicians providing both In Home & Carry in Services..
The highlights of our Service Center are as follows:
• Services available from Saturday to Thursday & on Friday evenings.
• Call Centre 8000054 / 44365454 with 6 Lines 8.00 AM to 12.00 Midnight.
• Dedicated call consultants to answer all customer calls and Happy calls after job completion.
• SMS to the Customers for Job references and Status of work.
• 50 Teams for Installation of Split Air conditioners.
• 40 Teams with vehicles in the field to exclusively attend all customer complaints.
• Full fledged Workshop with 10 Technical Masters.
• Assured response Maximum in 48 Hours.
Air Conditioner & Home Appliances
For Complaints and Service of Wall Mounted Split, Window, Ceiling Cassette & Floor Stand type Air Conditioners and Home Appliances you can contact (Service Calls) Tel No : 44365454, Fax : 44501772 or email : firstname.lastname@example.org
Our focus is always on personalized consumer care, with every product or service innovation geared towards fulfilling renewed needs of the consumer.